Refund policy
INITIATE AN EXCHANGE OR RETURN
Any product purchased through SONDERSTORIES that you wish to return, or exchange must be in perfect condition to be sold as new. The product must be returned in its original packaging, including labels and any items included as part of the packaging. It must be returned within 14 days from the date you received the product.
- Exchange: We will exchange items if they are defective or damaged. We accept exchanges for another size. If you need to exchange it for the same item, please send us an email to hello@sonderstories.es
- Return: With the right of return, customers who return a product will be refunded the price they paid when they purchased it. Upon receipt and inspection of your return, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund. In the event that we accept the refund (the product is in the same condition as when it left our warehouse), the refund will be made by bank transfer within 5 to 10 days after the product has arrived at our warehouse. In periods of collection launches or sales, the return time may be altered. Depending on your place of residence, the time it may take for the exchanged product to reach you may vary.
In case of return, only the amount of the returned items will be refunded. The amount paid for the shipment of the order will not be refunded.
CHRISTMAS:
All items purchased from the day of the beginning of Black Friday may be returned or exchanged exclusively until January 15. They must be in perfect condition, in order to be sold as new, i.e., they must not have been used in any way.
SHIPPING COSTS FOR EXCHANGE OR RETURN:
In case of exchange for another size or return, shipping costs will be borne by the customer. Only in case of exchange because the product is damaged, SONDERSTORIES will pay the shipping costs.
HOW TO PROCEED?
To proceed and obtain the address details to send the product you wish to exchange or return, please contact us at hello@sonderstories.es
explaining your situation and indicating your order number.